PASSENGER DISRUPTION MANAGEMENT
PAX Divert® provides a centralized operational platform for passenger disruption management across airlines, ground handlers, hotels, transport providers and airports.
THE OPERATIONAL REALITY
Available.
Available.
Available.
Yet disruptions still become operational crises.
Why?
Because information, decisions and actions remain fragmented across multiple stakeholders.
THE PLATFORM
Import, organize and track passengers during disruption events.
Assign passengers to hotel rooms and manage accommodation capacity.
Coordinate buses, taxis and transport assets.
Maintain visibility over assignments, actions, costs and incident history.
WORKFLOW
Steps:
01 — Create the disruption
02 — Import or enter passenger data
03 — Allocate hotels and transport
04 — Generate operational documents
05 — Coordinate stakeholders
06 — Monitor progress until resolution
USER ROLES
Manage passengers, assignments, hotel allocation, transport and passenger status.
Override decisions, coordinate teams, manage vouchers, escalate issues and close incidents.
Access incident history, reports, audit logs, cost breakdowns and multi-station visibility.
CAPABILITY LEVELS
Core IRROPS management, passenger import, room and transport allocation, LoGs and alerts.
Essential capabilities plus cost intelligence, SLA visibility, escalation tracking, branded documents and structured exports.
Enterprise-level orchestration, executive dashboards, regulator-ready reporting, custom workflows and enhanced support.
OPERATIONAL OUTCOMES
Less time reconciling fragmented information.
Teams coordinate from one environment.
Passengers receive clearer, more structured handling.
Actions, assignments and incident history remain visible.
Request an operational demonstration of PAX Divert® and see how the platform supports passenger recovery, accommodation, transport and stakeholder coordination during IRROPS.